Operations Consultant

Airspace Industry
Operations Consultant
In the Role of the Operations Consultant you will:
• Design and oversee the implementation of the target operating model for
mission critical application support and maintenance services;
• Define, describe and agree with stakeholders on the ITSM process
landscape required for the target operating model;
• Define the target Operational framework spanning across people, processes
and tools within the organization of the customer;
• Setup Operations Service Design framework for both the Programme and
the customer’s organizations itself;
• Design and oversee implementation of end-to-end IT systems monitoring
solution based on monitoring integration rails;
• Set up and maintain contacts with operations units to understand
operational activities, drivers, and requirements; consider operations
solution strategies and alternatives for possible implementation;

• Provide operational leadership in the resolution of inter-program and inter-
project issues and advice management, business areas, etc.;

• Guide the Programme and individual project teams on adherence to the
designed operations architecture;
• Develop and coordinate operations architecture roadmaps and plans;
• Continuously research and assess new analysis approaches for potential
use, and provide recommendations and subject matter expertise regarding
trends, technology, tools and services;
• Check compliance within the operations architecture and reinforce
adherence to standards, policies, procedures, etc.;
• Perform any other task in line with the main purpose of the job.

Must have Skills (Demonstrable experience required):
• Ability to manage stakeholders at a CXO level.
• Emotional Intelligence required to deal with people and influence them
• Ability to deliver consultancy services – understand customer’s needs and
objectives, distil the right ideas and forge them into the Operations
• Demonstrable ability to distil complex idea into simple concepts which can
presented and conveyed convincingly
Must have Required Qualification:

• Excellent, hands-on knowledge and experience in setting up ITIL driven
support and maintenance delivery in large organizations;
• Excellent knowledge of standards such as ITIL, ITSM (must have);
• Ability to cope with complexity of the AS-IS operations environment and
propose new solutions aligned to the views of the stakeholders;
• Ability to work independently in specific branch of the Programme,
communicate results to the Programme and analyse associated risks;
• Experience in IT Operations (support and maintenance of systems);
• Ideally Belgium based – or ability to travel to Belgium on a regular basis for
customer intimacy.
• A minimum of 10 years of relevant operations architecture and operations
management experience to perform the advertised tasks;
• Experience in process mapping standards such as UML and BPMN;
• Experience in mapping business strategy to information strategy;
• Communication: Adapts communication to different situations and
• Strategic focus: Aligns action to strategy;
• Analytical skills: Applies methodical approach to complex information;
• Problem Solving: Anticipates and solves business issues;
• Customer focus: Adapts services to respond to customer needs;
• Ability to work in a multinational and multicultural environment;

• Professional conduct in line with the corporate behaviours, i.e., result-
driven, readiness to change, customer focus, integrity and team-player


Desirable: Completed university studies of 4 years (Master’s degree) in a
relevant domain (e.g., Computer Science, Information Technology)

50-100 EUR/hr

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